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Ticket Information

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Section 1: Event Structure & Scheduling

I. Production Categories & Standard Performance Schedules

 

Our theatre hosts a variety of productions throughout the year. Each category of production has a defined schedule. Below is a breakdown.

 

A. Main Season Productions

 

Includes: Winter, Spring, Summer, and Fall

 

  • Winter, Spring, Fall: Runs for 2 performance weekends
     

  • Summer: 3 performance weekends
     

  • Performance Schedule:

    • Thursday before opening night (Pay What You Can/Family Night)

    • Fridays

    • Saturdays (matinees)

    • Sundays (matinees)

 

  • Performance Start Times: (may be scheduled earlier pending length of production at the discretion of Stage 212)

    • Evenings: 7:30 PM CT

    • Matinees: 2 PM CT
       

 

B. Children’s Production

 

Always follows the Summer Main Season production.

 

  • Runs for 1 performance weekend
     

  • Performance Schedule:

    • Thursday, Friday, & Saturday evenings 

    • Saturday & Sunday matinees (Note: Saturday has 1 matinee and 1 evening performance)

 

  • Performance Start Times

    • Evenings: 7 PM CT

    • Matinees: 1 PM CT

 

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C. Off-Season Productions

 

Can occur any time during the year.

 

  • 1 performance weekend
     

  • Performance Schedule:

    • Thursday before opening night (Pay What You Can/Family Night)

    • Fridays

    • Saturdays (matinees)

    • Sundays (matinees)

 

  • Performance Start Times: (may be scheduled earlier pending length of production at the discretion of Stage 212)

    • Evenings: 7:30 PM CT

    • Matinees: 2 PM CT
       

 

D. Special Events - Fundraisers, concerts, guest performances, etc.

 

Held year-round based on scheduling and availability.

 

  • Typically 1–2 performances
     

  • No fixed schedule, but often aligns with standard production days and times.
     

 

II. Ticket Sales Timelines by Production Type

 

A. Main Season Productions

 

Ticket reservations are released to different patron groups on a staggered schedule, ensuring priority access for our Angels and Season Pass Holders.

 

Angels

Monday, 25 days prior to opening Friday, 12 AM CT

 

Season Pass Holders & Sponsors

Monday, 18 days prior to opening Friday, 12 AM CT

 

Cast & Crew / Fan Club

Saturday before general public sales, 12 PM CT

 

General Public

Monday, 11 days  prior to opening Friday, 12 AM CT

 

 

Note: Cast & Crew are required to submit ticket orders by the Monday of their ticket week (e.g., June 23 for Summer 2025) for inclusion in the Saturday processing queue. Orders submitted after this deadline may not be processed until general sales begin.

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B. Off-Season Productions, Children’s Productions, & Special Events

 

For all Off-Season Productions and Special Events, ticket sales open to the General Public on a simpler timeline:

 

  • Ticket Sales Begin: Monday, approximately 1 month prior to opening night (Example: If opening is Saturday, September 20th, sales begin Monday, August 18th)


 

III. Sample Production Timeline – Summer 2025

 

Ticket Sale Dates:

  • Angels: Monday, June 16

  • Cast Orders Due: Monday, June 23

  • Season Pass Holders & Sponsors: Monday, June 23

  • Cast & Crew / Fan Club Processed: Saturday, June 28

  • General Public: Monday, June 30
     

Performance Dates:

  • Thursday, July 10 @ 7:30 PM CT (PWYC/Parent Night)

  • Friday, July 11 @ 7:30 PM CT

  • Saturday, July 12 @ 7:30 PM CT

  • Sunday, July 13 @ 2:00 PM CT

 

  • Friday, July 18 @ 7:30 PM CT

  • Saturday, July 19 @ 7:30 PM CT

  • Sunday, July 20 @ 2:00 PM CT

 

  • Friday, July 25 @ 7:30 PM CT

  • Saturday, July 26 @ 7:30 PM CT

  • Sunday, July 27 @ 2:00 PM CT

Section 2: Ticket Sales & Patron Access

I. Methods of Purchase

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  • Online through our ticketing portal

  • In person at our box office during posted operating hours

  • By phone during box office hours

  • By mail with paper ticket form (Angels and Season Pass Holders only)

    • Paper ticket forms are mailed to all Angels and Season Pass Holders prior to each Main Season Production.

 

II. Accepted Payment Types

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  • Cash

  • Checks

  • Major credit cards (Visa, Mastercard, and Discover)
     

III. Credit Card Transactions & Service Fees

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  • All credit card purchases are subject to a 5% service fee, applied at the time of purchase.

  • This service fee is non-refundable and applies to all tickets and season pass transactions processed by credit card.
     

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IV. Ticket Distribution and Will Call

 

Tickets may be distributed in one of several ways depending on the method of purchase.

 

  • If purchased online

    • Patrons may elect to have their tickets emailed or held at Will Call.

 

  • If purchased in person

    • Patrons may elect to have their tickets printed at the time of purchase, emailed, or held at Will Call.

 

  • If purchased by phone

    • Patrons may elect to have their tickets emailed or held at Will Call.

 

  • If purchased by mail (Angels and Season Pass Holders only)

    • Patrons who provided a self-addressed stamped envelope with their mail-in order may elect to have their tickets printed and mailed. They may also elect to have their tickets emailed, or held at Will Call.

Section 3: Refunds, Exchanges, & Event Cancellation

I. Refunds and Exchanges

 

  • Please note that all ticket sales are final. Tickets are non-refundable and may not be exchanged for a different date or time. We are unable to offer refunds or exchanges for missed performances or scheduling conflicts.

 

  • Season Passes are non-refundable. Pass Holders will not be reimbursed for productions they are unable to attend, and unused reservations may not be used for future productions. Pass Holders may gift their tickets to a friend or family member if the Pass Holder is unable to attend a performance. We ask that Pass Holders who are unable to attend a performance and have reserved seats to contact the box office prior to their scheduled performance.

 

  • Reservation Changes for Season Pass Holders:

    • A season pass holder may request to change their reservation to an earlier performance of the same production.

    • Changes are subject to availability and must be approved at the discretion of the box office.

    • Requests to move to a later performance date are not permitted in order to ensure accurate attendance planning and seat availability management.

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II. Reimbursement

 

  • In uncommon extenuating circumstances, patrons may be eligible for reimbursement. These circumstances most often include but are not limited to:

    • Errors made by box office staff

    • Duplicate charges made by our ticketing software

    • Event cancellation, defined below

 

  • In the event that a refund or reimbursement needs to be processed, the Box Office Coordinator will contact the patron by phone to confirm the error and address details, and a check will be issued and mailed by the Business Manager and proper signatories.

 

III. Event Cancellation

 

If an event is cancelled due to extenuating circumstances, the event will be rescheduled for a later date with all ticketed patrons automatically having their reservations rescheduled for the new date. If a patron is unable to attend the rescheduled date, they may elect to donate their tickets back to the theatre, or request reimbursement from the box office.

Section 4: Box Office Operations

I. Hours of Operation

 

  • Box Office hours are active from Angel Monday (the first day ticket reservations open for Angels) through the Closing Matinee for each main season slot

    • Mondays, 4 PM - 6 PM CT

    • Saturdays, 9 AM - 12 PM CT

 

  • The box office also opens one hour prior to curtain on performance days for walk-up sales and Will Call pickup.

 

  • Box office hours are subject to change in the event of holidays, inclement weather, or emergencies. Updates to box office hours will be posted on our website and social media channels.


 

II. Contact Information

 

  • Physical Address

    • 700 1st Street, LaSalle, IL 61301

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  • Mailing Address

    • PO Box 198, LaSalle, IL 61301

 

 

  • Phone

    • (815) 224-3025

 

Section 5: Seating & Accessibility

I. General Seating Policies

 

  • Babies and lap sitters are not permitted at any of our productions unless otherwise specified. All attendees, regardless of age, must have their own ticketed seat.

 

  • We ask that patrons avoid purchasing single seats along the wall sections, as these are reserved for pairs or couples.

    • Single-seat purchases in wall sections may be reassigned at the discretion of the box office to optimize seating for all patrons. We will make every effort to relocate affected patrons to comparable seating and will notify them in advance if changes are necessary.

 

II. Wheelchair Seating

Refers to locations with seat removal capability to accommodate mobility devices.

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Wheelchair seating is available and may be reserved on a first-come, first-served basis.

 

  • Our wheelchair seating includes six seats throughout our auditorium that can be removed to accommodate space for any patrons who use mobility devices.

    • Two of these seats are located in the front row, middle section of our auditorium, and are indicated as Row 1, Seats 3 and 15 on our seating chart. These two seats also have designated adjacent companion seats, indicated as Row 1, Seats 4 and 14 on our seating chart.

    • Four of these seats are split between our two wall sections, with two seats on each side, located behind the last row of paired seating, and are indicated as Row 10, Seats 1, 2, 16, and 17 on our seating chart. These four seats do not have designated companion seats.

 

III. ADA Seating

Intended for patrons who do not use a mobility device but require transfer-friendly armrests for easier access.

 

ADA Seating is available and may be reserved by all patrons on a first-come, first-served basis.

 

  • Our ADA seating includes two seats that are indicated as Row 9, Seats 3 & 15 on our seating chart. These two seats have a movable armrest for easier access.

 

IV. Service Animals

 

Stage 212 welcomes service animals as defined by the Americans with Disabilities Act (ADA). Emotional support animals are not permitted.

Email Tickets & Receipts

Please note that you will receive an emailed receipt for your purchase that will resemble this:

receipt.JPG

If you choose to receive your tickets via email, they will look like the graphic below.  It is not necessary to print them out, you can simply go directly to the head usher and show them on your phone.

Seating Chart

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